What is the Cancellation Policy for the Mini Submarine Dive Tour?
All our bookings can be modified or cancelled up to 24 hours before the tour departure time without penalty (a full refund applies for cancellations). All sales are final within the 24 hours before the tour starting time.
How far away is the location for the Mini Submarine Dive Tour from my cruise port / hotel / ferry terminal and how much the taxi service costs?
We are strategically located at The Hotel Cozumel & Resort (Wyndham), which is 5 minutes away by taxi from any cruise port in the island and less than 10 minutes away from the downtown ferry terminal. The approximate cost of the taxi is $12.00 US for up to 4 Passengers each way.
Can I make a reservation and pay upon my arrival?
You may place any booking with Oceanus by paying a 50% deposit to guarantee your spaces or you may pay in full at the time of placing the booking. The remaining balance can be paid in cash or with any major credit card upon arrival or through a charge to your credit card before the tour date (kindly ask for this service to receive the directions). U.S. Dollars and Mexican Pesos are widely accepted.
Will I receive a receipt or confirmation which guarantees my reservation for the Mini Submarine Dive Tour?
Absolutely! Each one of our bookings is guaranteed with an e-ticket issued by our system and which is automatically e-mailed to you. Sometimes it takes a few minutes to be received or it may go to your spam folder, but you'll received it for sure!
Do I need to bring cash for my tour?
We always recommend you to bring additional money for any goodies, photos or additional services not included in your tour ticket.
How do I find the meeting location for the Mini Submarine Dive Tour?
You'll receive detailed meeting directions with your automatic booking confirmation and also in your Eticket. Also, you may find that information in the tab "Meeting Directions" at our Tour Description.
Do you offer pick up service at cruise ports / hotels / ferry terminal?
Unfortunately, we are unable to provide any transportation to/from our location.
Is there a shuttle or transportation service on the island recommended by Oceanus?
Unfortunately, there’s no shuttle service available in Cozumel. The taxis are the only ones authorized to provide transportation. All the taxis in Cozumel are safe and reliable, we only suggest you to write down the number of the taxi if you forget anything behind.
How do I get to the meeting location of the Mini Submarine Dive Tour if there's no pick up service?
Kindly take one of many taxis at any cruise port, hotel or ferry terminal and ask to be taken to the Hotel Cozumel & Resort (Wyndham) located on Carretera Costera Sur Km. 1.7. Cozumel, Quintana Roo. Mexico.
Are there taxis available at The Hotel Cozumel & Resort after my tour?
Yes, we have taxis available at all times to make sure you'll be returning safely.
Is the return to my cruise ship guaranteed?
All our tour times have been carefully scheduled to match the cruise ship times in port to make sure all our Guests will be back on time. We proudly serve hundreds of Guests each week and we've never left someone behind!
Is my tour based on cruise ship or Cozumel time?
All our tours are based on LOCAL TIME.
What happens if the weather is bad?
Unfortunately, sometimes weather or sea conditions might be too rough and we must cancel the immersions for safety reasons. If this is the case, you’ll be first offered a later immersion or another date if you are staying in the area. If this is not an option for you, don’t worry,you’ll receive a full refund on your payment.
What happens if my cruise ship arrives late, changes her arrival date or misses the port?
We are closely monitoring the cruise ship arrivals in Cozumel and if by any reason a cruise ship arrives late or changes her run. In that event, we'll adjust your tour starting time to the next time available and always looking after you being back on time. If your cruise ship completely misses the port, or we are unable to reschedule you to the new time /date in port; you'll receive a full refund.
Why do you need the name of my cruise ship, hotel or where I'm coming from when placing a booking?
As mentioned before, we closely monitor each cruise ship arrival in Cozumel, in order to know if they arrive on time, change their run, etc; so we can re-schedule our reservations if needed. We kindly ask you to include the specific name of your cruise ship, as each cruise line owns several ships and very often there is more than one vessel of each cruise line in port.
What do I need to bring for my tour?
We recommend you to bring comfortable clothing/shoes, swimming wear, sunglasses, hat/cap, towel (there are towels available for rent at the resort if needed) and a BIG SMILE!
If one of my family members do not want to participate on the Mini Submarine Dive Tour can still come with me?
Of course! The non-participants may join you as an “observer” completely free. They are also entitled to using all the facilities of the resort such as showers, restrooms, beach lounge chairs and the swimming pool.
Is sunscreen use allowed on the tour?
Oceanus is committed with the preservation of our reefs and environment, reason why ask you to apply any sunscreen 30 minutes before entering the water and abstain to apply it again until the tour is over (even those called "reef safe"). You can also wear long sleeve clothing and hat/cap. Thank you very much for your understanding and help in looking after our beautiful island.
Are food and drinks available at the Hotel Cozumel & Resort (Wyndham)?
The resort features, bars, snack bar and a restaurant for delicious food and drinks (at your own expense).
Can I bring my own food and drinks during the tour?
Unfortunately, the resort does not allow the access to food and beverages to its facilities.